Privacy Policy
The Reform Room Pty Ltd ACN 678 705 050 trading as ‘The Reform Room' (‘we’, ‘us’, or the ‘Company’) is committed to protecting your privacy and ensuring that the personal information collected is handled in a secure and responsible manner. This privacy policy explains how we manage personal information and safeguard privacy whilst using www.thereformroom.com.au (‘this site’).
If you would like more information on this privacy policy, please do not hesitate to contact us.
What personal information we collect?
Personal information we collect may include:
Name and date of birth
Residential and business address, telephone/mobile/fax numbers
Email address
Payment information for agreed billing purposes including bank account and/or credit card
Any information you provided to us during the account creation or membership sign up process or you have added to your user profile
Preferences and password for using this site and your computer and connection
Health or medical information (only if you have voluntarily provided it)
Any information that you may otherwise share with us
How we may collect your personal information?
Sign up for an account or membership
Use the site or our app
Book a session with us
Fill out the contact us form on this site
Contact us via email, phone or social media
Complete surveys, forms or provide feedback
Purchase any services through this site or app
How we may use your personal information?
Your personal information may be used in the following ways:
Verify your identity
Register you as a member and allow you access to your studio
Process payments and manage memberships
Communicate with you regarding memberships, classes and updates
Conduct surveys and gather feedback to improve our services
Respond to any queries or feedback you may have
Make changes to your account
Prevent and detect any misuse of, or fraudulent activities involving this site
Occasionally we may email our members with news, information and offers relating to our services or those our supporting partners. Your personal information may also be collected so that we can promote and market products and services to you. If you would prefer to not receive promotional and/or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time.
How we protect your information?
We ensure a variety of security measures are in place to protect your personal information. These include:
Secure servers and encrypted payment processing
Regular security reviews and updates
Restricted access to personal information within The Reform Room team
When we might disclose your personal information?
In order to carry out our business and provide you with the services of our business, we may disclose your personal information to organisations outside of our Company. Your personal information may be disclosed to these organisations only in relation to this site and we take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to your personal information.
These organisations may provide services such as:
Customer enquires
Billing and debt recovery services
Mailing systems
Marketing, telemarketing and sales services
Market research
Website usage analysis
We do not sell, trade or otherwise transfer your personal information to outside organisations without your consent, except for trusted third party service providers.
We may disclose your personal information to the following organisations:
Credit reporting and fraud checking services
Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing
Your authorised representatives or legal advisors when requested to do so by you
Our professional advisers including accountants, auditors and lawyers
Government and regulatory authorities as required or authorised by law to comply with legal proceedings
Information provided to third party payment gateway and Glofox
All purchases made through this site that are processed securely and externally by one or more third party payment gateway providers. Unless you expressly consent otherwise, we do not see or have access to any personal information you may have provided to such third-party payment gateway providers, other than information that is required in order to process your order and deliver your purchased item to you, including but not limited to name, email address and shipping ang billing address.
Your Rights and Choices
You have the right to:
Access, update or delete your personal information
Unsubscribe to receive marketing communications
Request a copy of the personal data we store for you
Withdraw consent for processing your personal data, where applicable
Please contact us at hello@thereformroom.com.au if you wish to access your personal information.
In some cases we may refuse to give you access to your personal information due to the following reasons:
It may be unlawful, e.g. where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties
Have an unreasonable impact on another person’s privacy
Prejudice an investigation of unlawful activity
Relates to existing or anticipated legal proceedings
If we refuse to give you access to your personal information, we will provide you with a reason for refusal.
Cookies and Tracking
We may use cookies to help personalise your online experience. Cookies help us understand how you use this site and improve it functionality. You can choose to disable cookies through your browser settings may please note this may affect your experience on this site.
Cookies may be used in the following ways:
Remember your preferences when using this site
Manage the signup process when you create an account
Recognise you as logged in whilst you remain so. This avoids you having to login in each time you visit a new page
Show relevant notifications to you
Remember details of data that you choose to submit to such as through online contact forms, forums, reviews, chat messages
Many of these cookies are cleared when you log out but some may remain so that your preferences are remembered for future sessions.
This site may collect Internet Protocol (IP) addresses. IP Addresses are assigned to computers on the internet to uniquely identify them within the global network. IP addresses may be collected and managed as part of the service of providing internet session management and for security purposes. The Company may also collect web log, computer and connection information for security purposes and to help prevent and detect any misuse of or fraudulent activities involving this site.
Storage and Security of Personal Information
The Company is committed to maintain the confidentiality of the information that you provide us and we take all reasonable precautions to protect your personal information from unauthorised use. Your personal information may be stored both electronically on our computer systems and with our website hosting provider and in hard copy form. Firewalls and anti-virus software as well as passwords, protect all of our electronic information. We ensure all hard copy information is protected and we take reasonable measures to maintain its security.
Third Party Websites
From this site, you may click through to third party website. We recommend you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company takes no responsibility for the content of any third party websites.
Changes to this Privacy Policy
At any time, this Privacy Policy may be updated. Any changes will be posted to this site and we will notify all members of any significant changes via email or through this site.
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.